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Q：What is the factory order quantity?

Our minimum order quantities vary depending on the product and customization requirements. Generally, standard products have lower minimums, such as simple labeling, starting at 100 sets. Highly customized products may have higher minimums. For example, custom color boxes start at 1000 sets, and custom electronic features start at 2000 sets. Please contact us for specific minimum order quantities.

Q：How to ensure product quality?

Full-process quality control system:
1. Raw material stage: pass ROHS environmental protection certification, eliminate harmful substances;
2. Production process: each batch passes 12 quality inspection processes (including tensile test, electrical safety test);
3. Production stage: CE/FCC/ROHS international certification is passed, and CNAS third-party quality inspection report is provided.

Q：What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

Q：How long is the warranty?

Provide a one-year warranty (non-human damage), and the customer shall bear the cost of mold sharing for customized products. The response time for after-sales problems shall be less than 24 hours, and the problem solving period shall be less than 5 working days.

Q：How to deal with after-sales problems?

If you encounter after-sales problems, please contact us in time, we will serve you wholeheartedly. You can report the problem to us by phone, email or online consultation, we will solve it for you as soon as possible.

Q：How to contact customer service?

You can contact our customer service in the following ways:
1. Tel: Call our customer service hotline. For example, +86-18922534589
2. Email: Send email to our customer service mailbox. For example, Service@klcosymessager.com
3. Online consultation: Online consultation through our official website or social media platform.

Q：How to deal with the demand of market hits?

1. Provide fast sample + small batch trial production service to help customers verify market feedback;
2. Flexible adjustment of production schedule, peak season orders can be locked in advance to ensure timely delivery;
3. Data support: share the analysis report of popular styles in the industry to help accurate product selection.

Q：Is there room for price concessions?

Yes, the larger the order volume, the more discounts are available. For example, if the spot order volume is greater than or equal to 500 pieces, a 9.5% discount can be enjoyed. Annual cooperative customers will also be provided with a tiered rebate policy.

Q：What sales scenarios are suitable?

Online channels: suitable for Amazon, AliExpress and other cross-border e-commerce, TV purchase platform, etc., support multi-language manual customization;
Offline stores: provide packaging design and other services;
Gift market: Customizable holiday gift box packaging, with a video guide to use.

Q：How Long Will My Order Arrive?

It depends on the items you want, available inventory location and destination. We ship products from china warehouse to ensure you get them as soon as possible.

Q：What’s Your Returns Policy For Wholesale Orders?

We will take full responsibility if the items are defective, damaged or incorrect. If the cooperation is cancelled due to customer reasons, you will be responsible for all possible costs and losses.

Q：What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.