How long is the warranty?

Provide a one-year warranty (non-human damage), and the customer shall bear the cost of mold sharing for customized products. The response time for after-sales problems shall be less than 24 hours, and the problem solving period shall be less than 5 working days.

What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

How to ensure product quality?

Full-process quality control system:
1. Raw material stage: pass ROHS environmental protection certification, eliminate harmful substances;
2. Production process: each batch passes 12 quality inspection processes (including tensile test, electrical safety test);
3. Production stage: CE/FCC/ROHS international certification is passed, and CNAS third-party quality inspection report is provided.

How long is the delivery time?

The specific time depends on the complexity of the product and the order volume. The delivery time for standard spot products is usually within 48 hours, while the delivery time for customized products may be slightly longer, usually around 45 to 60 days. If you have urgent demand, please contact us in advance, we will try our best to meet your requirements.

What is the process for custom service?

The process of customized service usually includes the following steps:
1.Request for demand: You can submit your customized requirements to us by phone, email or online consultation.
2.Scheme design: Our design team will design the scheme according to your needs and provide the design scheme for you to confirm.
3.Confirmation of order: After you confirm the design scheme, we will generate an order for you and arrange production.
4.Manufacturing: We manufacture according to the design plan to ensure product quality.
5.Acceptance and delivery: After the completion of product production, we will deliver it to you in time and provide after-sales service.

Do you offer customization?

Support design (color, pattern, LOGO), functional modules (air pressure strength, massage mode, etc.) and packaging, adapter customization, can provide paid sample service (sample fee will be returned when the order is full).

What is the factory order quantity?

Our minimum order quantities vary depending on the product and customization requirements. Generally, standard products have lower minimums, such as simple labeling, starting at 100 sets. Highly customized products may have higher minimums. For example, custom color boxes start at 1000 sets, and custom electronic features start at 2000 sets. Please contact us for specific minimum order quantities.

What after-sales support can I expect when purchasing electric massager wholesale?

Typically, wholesale purchases come with substantial after-sales support, including warranties and maintenance services. Ensure that the manufacturer offers reliable customer service and technical support to address any issues that may arise post-purchase.

How does purchasing electric massager wholesale benefit my business?

Purchasing electric massager in bulk often comes with competitive pricing, enabling your business to offer attractive rates to customers. Additionally, a diverse range of models can cater to varying customer preferences, enhancing your market appeal and customer base.

What factors should I consider when selecting a wholesale electric massager?

When choosing a wholesale electric massager, prioritize durability to ensure longevity and customer satisfaction. Cost-effectiveness is also crucial; seek a balance between quality and price to maximize value for both your business and your customers.

What are your dealer territory protection policies?

1. We offer exclusive territory rights to qualified dealers. 

2. Protected sales areas based on geographic regions or market size. 

3. No competing dealers within your designated territory. 

4. Support in developing your local market presence. 

5. Customized territory expansion opportunities based on performance.

What after-sales support is available for dealers?

1. Comprehensive technical training for your service team. 

2. 24/7 technical support hotline. 

3. Quick response spare parts supply system. 

4. Warranty claim processing within 48 hours. 

5. Regular updates on product maintenance and troubleshooting guides. 

6. Access to online dealer portal with technical documentation.