Q: Can I return the product if I'm not satisfied after purchase? What should I do if it needs repair outside the warranty period?

Can I return the product if I'm not satisfied after purchase? What should I do if it needs repair outside the warranty period?
Asked by Klcosy
Updated on May 10, 2025 11:38:12

A:

Unopened products can be returned or exchanged within 7 days for any reason (return shipping fee at your own expense). If there is a quality issue within 15 days, we will replace it for free.
Outside the warranty period, we offer paid repair services (US$50 labor fee + cost of parts). Our customer service will guide you throughout the process, including mailing and operation, so you don't have to worry about language barriers.