What's your shipping solutions for wholesale orders?

Normally, we will provide a few shipping ways for options, like DHL, FedEx, or UPS, as our forwarders are the first-level agent of them. In addition, some other channels, like Air/Sea shipment + UPS combined, Amazon FBA service, or China Railway Express, are all available.

I have a forwarder in China, can you send the goods to them?

Sure we can, we would love to send the goods to your forwarder’s warehouse, please provide the address details correctly.

What's your delivery time for wholesale order?

The wholesale order delivery time depends on the quantity of the order. For small batch orders, we usually ship in 1~4 days, as we need to reserve about 1 day for inspection. For bulk orders, we will confirm with you according to the order situation.
If you need to get the goods urgently, please advise us when you place the order.

I did not find the prouduct I want in your catalog, can you help me to source?

Sure, we would love to help you to source.
In fact, some products are not shown on our website or catalog, you can email us to get an offer or for more suggestions.

How did I get one sample?

Advise us the product you are interested, then we will make an offer of the total sample cost, including the shipping fee. You arrange the payment then we will send out the sample.

What’s Your Returns Policy For Wholesale Orders?

We will take full responsibility if the items are defective, damaged or incorrect. If the cooperation is cancelled due to customer reasons, you will be responsible for all possible costs and losses.

How Long Will My Order Arrive?

It depends on the items you want, available inventory location and destination. We ship products from china warehouse to ensure you get them as soon as possible.

How Do I See Wholesale Prices?

Once you’ve filled out the contact form, we will get back to you by email or phone ASAP, usually within 1 business day.

What kind of marketing support do you provide to dealers?

1. High-quality product photos and videos for your marketing materials.
2. Customizable marketing templates and brochures.
3. Social media content and campaign suggestions.
4. Training materials for your sales team.
5. Regular market trend updates and selling strategy recommendations.

What is your policy for samples, and what is the routine for that?

We send sample as customer requests. The sample process takes from 10 -15 days depending on the configuration and requirements you need. The sample routine starts with receiving request, and later design the products, communication, manufacture, and ship out.

How can you ensure the quality of massagers?

We follow strict QC(quality control) system. From IQC ⇒ PQC ⇒ FQC ⇒ OQC, step by step, to ensure your products' quality. Learn more about our quality control

What are your trade terms and payment term?

Our trade term is EXW,FOB.
We offer FOB terms and payment terms are T/T 30% deposit and balance before shipment.
Surely, these two terms are negotiable.

What sales scenarios are suitable?

Online channels: suitable for Amazon, AliExpress and other cross-border e-commerce, TV purchase platform, etc., support multi-language manual customization;
Offline stores: provide packaging design and other services;
Gift market: Customizable holiday gift box packaging, with a video guide to use.

Who is not suitable for use?

People who are prohibited from using the device include those with heat allergies, heart disease, pregnant women, skin diseases, and those who are advised by their doctors not to use electronic massage devices.

What are the core advantages over other factories?

Technical barriers: it has its own self-developed pneumatic pressure top pressure adjustment system, which is not a common technology on the market;
Complete certification: the products have passed the international certification such as FCC of the United States, CE of the European Union and PSE of Japan, so there is no worry about export;
Flexible supply chain: support small batch and multiple batch production, the fastest 15 days to respond to market changes.

Is there room for price concessions?

Yes, the larger the order volume, the more discounts are available. For example, if the spot order volume is greater than or equal to 500 pieces, a 9.5% discount can be enjoyed. Annual cooperative customers will also be provided with a tiered rebate policy.

How to deal with the demand of market hits?

1. Provide fast sample + small batch trial production service to help customers verify market feedback;
2. Flexible adjustment of production schedule, peak season orders can be locked in advance to ensure timely delivery;
3. Data support: share the analysis report of popular styles in the industry to help accurate product selection.

Are there customer reviews and case studies?

Yes, we have a lot of customer reviews and case studies. You can check out real feedback and success stories from our customers on our official website or social media platforms to learn more about our products.

How to contact customer service?

You can contact our customer service in the following ways:
1. Tel: Call our customer service hotline. For example, +86-18922534589
2. Email: Send email to our customer service mailbox. For example, Service@klcosymessager.com
3. Online consultation: Online consultation through our official website or social media platform.

How to deal with after-sales problems?

If you encounter after-sales problems, please contact us in time, we will serve you wholeheartedly. You can report the problem to us by phone, email or online consultation, we will solve it for you as soon as possible.

How long is the warranty?

Provide a one-year warranty (non-human damage), and the customer shall bear the cost of mold sharing for customized products. The response time for after-sales problems shall be less than 24 hours, and the problem solving period shall be less than 5 working days.

What are the after-sales service?

We provide comprehensive after-sales service, including:
1. Product quality guarantee: if the electronic quality problem occurs in the warranty period of the spot products, we will repair it free of charge.
2. Technical support: We will provide you with technical support to help you solve the problems encountered in the use process.
3. After-sales consultation: You can contact us by phone, email or online consultation to obtain after-sales service.

How to ensure product quality?

Full-process quality control system:
1. Raw material stage: pass ROHS environmental protection certification, eliminate harmful substances;
2. Production process: each batch passes 12 quality inspection processes (including tensile test, electrical safety test);
3. Production stage: CE/FCC/ROHS international certification is passed, and CNAS third-party quality inspection report is provided.

How long is the delivery time?

The specific time depends on the complexity of the product and the order volume. The delivery time for standard spot products is usually within 48 hours, while the delivery time for customized products may be slightly longer, usually around 45 to 60 days. If you have urgent demand, please contact us in advance, we will try our best to meet your requirements.

What is the process for custom service?

The process of customized service usually includes the following steps:
1.Request for demand: You can submit your customized requirements to us by phone, email or online consultation.
2.Scheme design: Our design team will design the scheme according to your needs and provide the design scheme for you to confirm.
3.Confirmation of order: After you confirm the design scheme, we will generate an order for you and arrange production.
4.Manufacturing: We manufacture according to the design plan to ensure product quality.
5.Acceptance and delivery: After the completion of product production, we will deliver it to you in time and provide after-sales service.

Do you offer customization?

Support design (color, pattern, LOGO), functional modules (air pressure strength, massage mode, etc.) and packaging, adapter customization, can provide paid sample service (sample fee will be returned when the order is full).

What is the factory order quantity?

Our minimum order quantities vary depending on the product and customization requirements. Generally, standard products have lower minimums, such as simple labeling, starting at 100 sets. Highly customized products may have higher minimums. For example, custom color boxes start at 1000 sets, and custom electronic features start at 2000 sets. Please contact us for specific minimum order quantities.

What after-sales support can I expect when purchasing electric massager wholesale?

Typically, wholesale purchases come with substantial after-sales support, including warranties and maintenance services. Ensure that the manufacturer offers reliable customer service and technical support to address any issues that may arise post-purchase.

How does purchasing electric massager wholesale benefit my business?

Purchasing electric massager in bulk often comes with competitive pricing, enabling your business to offer attractive rates to customers. Additionally, a diverse range of models can cater to varying customer preferences, enhancing your market appeal and customer base.

What factors should I consider when selecting a wholesale electric massager?

When choosing a wholesale electric massager, prioritize durability to ensure longevity and customer satisfaction. Cost-effectiveness is also crucial; seek a balance between quality and price to maximize value for both your business and your customers.

What are your dealer territory protection policies?

1. We offer exclusive territory rights to qualified dealers. 

2. Protected sales areas based on geographic regions or market size. 

3. No competing dealers within your designated territory. 

4. Support in developing your local market presence. 

5. Customized territory expansion opportunities based on performance.

What after-sales support is available for dealers?

1. Comprehensive technical training for your service team. 

2. 24/7 technical support hotline. 

3. Quick response spare parts supply system. 

4. Warranty claim processing within 48 hours. 

5. Regular updates on product maintenance and troubleshooting guides. 

6. Access to online dealer portal with technical documentation.