Wireless hand & arm Massager

Q：Does the KY1081 massager's after-sales service support cross-border returns and exchanges? What is the warranty period?

We offer a 1-year global warranty for retail customers (free replacement for non-human faults). We support multi-language online customer service for real-time response to after-sales issues, and a solution will be provided within 48 hours.

Q：Does the KY1081 massager meet the safety certification requirements of the EU/US?

It has passed CE (LVD/EMC), FCC, and RoHS certifications. The battery management system complies with UN38.3 standards (applicable for air transport). We can provide the certification package for listing review on platforms such as Amazon and Shopify.

Q：How soon can I see the effect? Do I need to combine it with other care?

You can feel your wrist is less stiff after using it for 10 minutes for the first time. If you keep using it for a week, the numbness in your fingers will be improved significantly! It is recommended to combine it with simple stretching (such as making a fist and stretching, or circling your arms), which will double the relaxation effect and also prevent recurrence.

Q：How is quality guaranteed? What certifications does it have?

Each unit undergoes 100,000 airbag inflation and deflation tests, a 1-meter drop test, and the straps are stretched 5,000 times without deformation.
It also has CE/FCC/RoHS certifications, making it safe to sell in European and American markets. We can provide a third-party quality inspection report to help you allay your customers' concerns.

Q：What are the core functions of the Klcosy massager?

This product features four key technologies: air pressure massage, red light therapy, heat therapy, and vibration. The first generation does not have the red light function. These technologies can deeply relax muscles, promote blood circulation, and relieve joint stiffness. It is available in both USB-powered and wireless models to meet the needs of different scenarios.

Q：Which groups of people are suitable for using this product?

Middle-aged and elderly people (for alleviating arthritis), office workers who sit for long periods (for improving leg edema), sports enthusiasts (for relaxation after exercise), and postoperative rehabilitation patients (with doctor's confirmation).

Q：Is it convenient to use in the office?

The wireless model weighs only about 580g, and the USB 5V2A model weighs only about 405-450 grams. They are lightweight and easy to carry. Wearing it for 15 minutes during lunch break can relieve fatigue from sitting for a long time.

Q：What safety certifications has the product obtained?

It has passed CE, FCC, and RoHS certifications, meeting the market entry standards for the European Union and North America.

Q：What are the advantages of 5V 2A USB power supply? Does it support power banks?

It adopts a universal USB interface and can be connected to a mobile phone charger, a computer or a power bank (with a voltage of ≥5V/2A), without the need for a dedicated adapter, making it convenient for use when traveling. It is recommended to pair it with a power bank of 10000mAh or above to meet the demand for long-term use.

Q：Is there any safety certification for the red light and heat therapy? Will it burn the skin?

The red light is a low-intensity therapeutic light source (wavelength 600-700nm). The heat therapy module adopts constant temperature control technology and is equipped with an overheat protection device. The temperature is kept stable within a safe range, and there is no risk of burning the skin when used normally.

Q：What are the payment methods? Do you support letters of credit?

We support T/T in advance (30% deposit, 70% balance), PayPal (for retail), and the specific terms can be negotiated.

Q：How to handle faults after retail customers make a purchase?

Contact customer service and provide the order number. Unopened items can be returned or exchanged within 7 days for any reason. Free repair is available within the 1-year warranty period. For items beyond the warranty period, paid repair is available. We provide after-sales guidance in both Chinese and English throughout the process.