Hip Massager

Q：Does the KY1081 massager's after-sales service support cross-border returns and exchanges? What is the warranty period?

We offer a 1-year global warranty for retail customers (free replacement for non-human faults). We support multi-language online customer service for real-time response to after-sales issues, and a solution will be provided within 48 hours.

Q：Does the KY1081 massager meet the safety certification requirements of the EU/US?

It has passed CE (LVD/EMC), FCC, and RoHS certifications. The battery management system complies with UN38.3 standards (applicable for air transport). We can provide the certification package for listing review on platforms such as Amazon and Shopify.

Q：Does the KY1081 massager's wholesale customer have a price protection policy? How is the quantity discount calculated?

A 5% discount is offered for orders of 500 units or more, a 10% discount for orders of 1,000 units or more with free customized packaging, and exclusive agency prices can be negotiated for orders of 5,000 units or more. New customers can apply for a trial order of 50 units at the wholesale price for their first order without any minimum order quantity pressure.

Q：Can I return or exchange the KY1081 massager if I'm not satisfied after receiving it? What is the return and exchange process?

We support 7-day no-reason return and exchange (the packaging must be intact, accessories complete, and no usage marks). The shipping cost is borne by the buyer. For quality issues within 15 days (such as inability to power on or malfunction), we offer free replacement, with the shipping cost borne by the seller. To apply for return or exchange, please contact customer service and provide the order number and problem description. We will respond and handle it within 48 hours.

Q：How do I use the Klcosy Ankle and Foot Massager?

Using the Klcosy Ankle and Foot Massager is very simple:
1. Ensure the ankle area is clean and dry.
2. Place your ankle comfortably inside the massager.
3. Select the massage mode and intensity you prefer.
4. Relax and enjoy the massager for about 15 minutes.

Q：How do manufacturers ensure the durability of portable ankle massagers?

Durable materials are key. Klcosy uses diving fabric in its construction, which is renowned for its elasticity and dirt, stain, and wear resistance.

Q：What are the conveniences of the wireless charging model compared to the wired one? Is the battery life sufficient?

It has a built-in 5000mAh battery, which can last for 2-3 hours on a full charge (15 minutes of use per day can last for 2 weeks). It supports Type-C charging, so you don't have to worry about tangled cables when traveling on business.
Note: It is recommended to use the original 5V/2A charger to avoid overcharging and affecting battery life.

Q：In what scenarios can it be used in daily life? Is it convenient to carry around?

It weighs only 450g, so it can be easily put in a handbag or suitcase! You can use it to massage your wrist during lunch break, relax your arms after exercise, or relieve hand stiffness on a plane. Note: Make sure the strap is neither too tight nor too loose when using it to avoid affecting blood circulation.

Q：What should I do if the product I receive is defective?

Retail customers can return or exchange the product within 7 days without reason (in unopened condition), and the shipping cost will be borne by the buyer. Wholesale customers need to report quality issues within 72 hours after signing for the goods. After confirmation through inspection, both parties will negotiate a solution.

Q：What are the advantages of 5V 2A USB power supply? Does it support power banks?

It adopts a universal USB interface and can be connected to a mobile phone charger, a computer or a power bank (with a voltage of ≥5V/2A), without the need for a dedicated adapter, making it convenient for use when traveling. It is recommended to pair it with a power bank of 10000mAh or above to meet the demand for long-term use.

Q：Is there any safety certification for the red light and heat therapy? Will it burn the skin?

The red light is a low-intensity therapeutic light source (wavelength 600-700nm). The heat therapy module adopts constant temperature control technology and is equipped with an overheat protection device. The temperature is kept stable within a safe range, and there is no risk of burning the skin when used normally.

Q：What are the advantages of this product compared to ordinary waist massagers?

It integrates multiple technologies (air pressure + red light + heat therapy + vibration), offering more comprehensive functions; it is powered by USB, making it highly adaptable; its adjustable design caters to a wider range of people, and its cost performance is higher than that of single-function products.